Are we really going to go through this again?
Remember when I moved into my last place and spent a few weeks battling the Verizon robots to get my DSL working? Well it's like effing deja vu over here. Three weeks now and those fuckers can't figure out how to flip a switch. After being on hold for over an hour each time I call, I spend another half an hour explaining my situation again because they can't seem to write any of this shit down. And I've reconfirmed that swearing at the machines gets you to a representative much faster.
The story being: I was told my phone line went on on Nov 22. The DSL was supposed to start 7 days later. During that time I was supposed to get "complimentary dial-up," except I was given absolutely no information about how to use this (and frankly, didn't want to go through the trouble for just a week when we could steal wifi out the window). A few days after the phone line was turned on, I got an email saying there would be a delay and the DSL wouldn't be turned on for two weeks, instead of one. Jesus. Then a few days later I get another email saying it's actually ready. Woo! Except, no, they were pulling a fast one on me. When I called they were like, "um, no, it says you're still pending." Well, alright. FINE.
The date finally passes when it's supposed to be on, but it's still not working. After many phone calls and swearing at robots, the nice man in Bangalore told me that it was something on their end, and they'd put a technician on it, who would call me back in 24 hours. Riiiiight. Four days later when no one called back, I call back and, the new nice man in Banglore, after he fights with me about how long ago I called (you're a day ahead buddy!) goes through with me AGAIN if I tried another jack, etc, whatever, and finally after being on hold for two days he says he's putting a technician on it, and if he doesn't call me in the next 72 hours, I should call again. You know what Verizon? I'M A BUSY PERSON. Or at least, these things I have like "work" and "drinking beer" are much more important than being on the phone with YOU. I don't have time to be calling your total waste of a tech support department every other fucking day.
Please PLEASE someone recommend a DSL company that I can use in DC. I looked at Comcast cable, but it's $20 more a month (we're hooked into a satellite tv contract), so I'd like to avoid that. I don't use the line for a telephone, so I don't care about those rates. I know there's more than Verizon in DC, but all these names mean nothing to me if their service totally blows.
Help! Don't make me fight the robots again.